You can return any product purchased on aeronauticamilitareofficialstore.it within 14 working days from the delivery date.
HOW TO RETURN AN ORDER
- Make sure that the products are in the same condition you received them, intact and with the tags attached.
- Use the return form at the bottom of this page and enter the order number or the tracking code communicated to you via e-mail. Follow the instructions and fill in the requested fields. Remember to specify with a comment if you prefer to receive a refund or a replacement. In this second case, please indicate the code, size and color of the product you would like to receive in exchange.
- Wait to be contacted by e-mail from the Aeronautica Militare Official Store Customer Service who will send you the return shipping label. Once the e-mail is received, prepare the package and attach the UPS label on our box or on a box with the same strength and size covering the information of the first shipment.
- Book the parcel pick up by contacting UPS, by phone or online, within 14 working days from the delivery date. If you prefer, you can send the package using the closest UPS Access Point.
The return shipping costs are free only using our UPS courier. Thanks to our return service, you will have the security of being reimbursed even in the event of theft or loss during shipment to our warehouse in Thiene (VI).
In case of choosing a courier other than UPS, the return costs and any theft or loss will be charged to the customer.
We also remind you that:
- We can only refund correctly returned products. If your return does not meet the conditions listed, we will not be able to close the procedure and the package will be returned to the sender.
- You can only ship your return from the country where you placed your order.
- You can always check the status of your shipment by accessing the website www.ups.com and using the UPS tracking code that you find in the copy of the label we sent to you.
- Do not remove the tag from the garment if you intend to return it. Items returned without a tag will not be refunded.