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Returns and Exchanges

You can return any product purchased on aeronauticamilitareofficialstore.it within 14 working days from the delivery date. Here's how to request a return: 

  1. Ensure that the products are in the same condition as you received them, intact, and with the tags attached. Any product that does not meet the requirements cannot be returned. 
  2. If you purchased as a Guest, use the return form at the bottom of this page and enter the required information. If you have an account, log in to your Private Area, click on the Return Requests section, and choose the order you would like to return. 
  3. Follow the instructions and fill in the requested fields. Select the items to be returned. Specify the reason for the return and whether you would like a refund or an exchange. An exchange is only possible for the same product:choose the size and colour you prefer to receive. In case of refunds and bank transfer as payment method, please provide your bank details (IBAN and BIC). 
  4. Wait to be contacted by email from the Aeronautica Militare Official Store Customer Service, who will send you the return shipping label. Once received, prepare the package and attach the UPS label on our box or on a box with the same strength and size, covering the information of the first shipment. Remember to insert the order receipt inside the package. 
  5. Book the parcel pickup by contacting UPS, by phone or online, within 14 working days from the delivery date. Alternatively, you can send the package using the closest UPS Access Point. 

The return shipping costs are free only when using UPS courier. With our return service, you will be reimbursed even in the event of theft or loss during shipment to our warehouse in Thiene (Italy). 

If you choose a courier other than UPS, the return costs and any theft or loss will be charged to the customer. 

We can only refund correctly returned products. If your return does not meet the specified conditions, we will not be able to close the procedure, and the package will be returned to the sender. 

Ship your return only from the country where you placed your order. 

Check the status of your shipment by accessing the website www.ups.com and using the UPS tracking code provided in the label. 

To return an order purchased from a guest profile, meaning without prior registration or logging into your account, please fill out the form below.

Click here

The only and original on-line store authorized by the Italian Air Force
The only and original on-line store authorized by the Italian Air Force
The only and original on-line store authorized by the Italian Air Force
The only and original on-line store authorized by the Italian Air Force